All TEMPUR Products come with a guarantee whether you have purchased your product from one of our authorised stockists.

The length of the guarantee is dependent on the type of product you have purchased:

  • Mattresses - 15 year limited guarantee (view more detail here)
  • Pillows and small products - 3 years
  • Bed Bases (except motors) - 2 years
  • Headboards - 2 years
  • Covers - 2 years
  • Infrared remote control unit, massage heads and bed motors - 2 years
  • TEMPUR Ergo System - 3 years parts and labour / 20 years structural warranty

We suggest to use TEMPUR-FIT™ Pillow Protector and TEMPUR-FIT™ Mattress Protector to prevent the products from getting wet or dirty.

If you have any difficulties in completing this form please call our Customer Service Team on 03 9785 4900