Quality Guarantee

Quality Guarantee


Welcome to TEMPUR®

Thank you and congratulations on choosing TEMPUR®. You have joined our growing number of owners worldwide, who enjoy the amazing comfort and pressure-relieving benefits of TEMPUR®. Nothing feels, supports or adapts to your body like our TEMPUR® foam Material. This guide includes everything you need to know about caring for and getting the best out of your TEMPUR® product. For product specific information please visit warranty.tempur.com

When Caring for Your TEMPUR® Products

During delivery of your mattress

During shipping, the textile covers of larger items such as mattresses may move from their original position. Once you have unpacked and placed your TEMPUR® product, allow some time for the TEMPUR® foam material to warm up in the ambient air temperature. Then you can simply straighten and smooth the textile cover back into position by hand.

That 'new product' smell

Some people notice a slight odour to their new TEMPUR® product once unpacked. This is completely harmless and will disappear after a short period of use. Allow the product to air or 'breathe', preferably uncovered in a well-ventilated area before and after use to speed up this process.

About the TEMPUR® foam Material

The TEMPUR® foam Material is a pressure-relieving surface, engineered with a viscoelastic open cell structure that absorbs and evenly distributes the weight of your body for maximised comfort. The temperature-sensitive properties soften, compresses and conforms to the unique shape and weight of your body at average room temperature for personalised support. The high density of the TEMPUR® foam Material ensures maximum dimensional stability and comfort. The TEMPUR® foam Material reacts to the thermal impact of the body. The viscoelasticity in the foam material ensures your TEMPUR® returns to its original shape after compression, with a certain built in delay. This delay varies with different temperatures. You can expect a firmer feel in cooler conditions of 18°C or less and the higher the temperature the softer your TEMPUR® will feel.

Getting Used to The Feel

If your previous mattress or pillow used more traditional methods of support such as springs, feathers and/or fiber, it is likely your TEMPUR® products will initially feel different. The unique pressure-relieving properties of the TEMPUR® foam Material, can take some time for the body to adjust and get used to.

The break-in period

TEMPUR® MATTRESS

The more time you spend on or in bed: resting, reading or watching TV, the better. The extra movement will help the cells in the TEMPUR® foam Material to open. As they open, the cells 'breathe' and respond more rapidly to weight and temperature, but they will return to their original shape. To the user it may feel like the mattress is getting softer, but in fact there is no change to the pressure- relieving properties of your product.

No Need to Flip

Advances in TEMPUR® technology have resulted in keeping maintenance to a minimum. Each mattress model has a build-up of multiple layers, so you sleep on the top side only. To prolong the life of our products, from time to time you can rotate your mattress head to foot.

TEMPUR® PILLOWS
  • During the first 2-3 weeks of ownership, it can help to use the pillow as a cushion during the day to improve the support and pressure-relieving benefits delivered when you are sleeping.
  • Shake and massage the pillow to get the filling evenly back in place after use (for pillows filled with TEMPUR® foam material granulates)
Moving, transport, storage and disposal
  • Unless otherwise stated TEMPUR® products should NOT be bent or pressed out of their original shape, as you risk damaging the foam material and losing all the properties and benefits it brings.
  • Due to the nature of the foam material in TEMPUR® products it can become slightly compressed during transportation or storage. This is expected, the product will return to its normal size after a short time in room temperature.
  • Do not unroll a TEMPUR® mattress Topper when it is cold, as you will be at risk of tearing or cracking the foam material. Allow the TEMPUR® mattress Toppers to adjust to room temperature before unrolling.
  • TEMPUR® products should be stored in their original shape. Exempt from this is the TEMPUR® Travel Pillow, which may be transported rolled in the bag supplied (the bag should only be used when travelling to avoid permanent deformation of the pillow).
  • TEMPUR® Mattresses must be stored flat, ideally in the original packaging.
  • TEMPUR® mattress Toppers can be stored either rolled up or stored flat.
  • TEMPUR® products should be stored in a dry environment (maximum 65% relative humidity).
  • For disposal of your used product please refer to the local authority within your country market.
Symbols

The following symbols are used on product, packaging or in this manual.

 

1 CE marking

Many Tempur products are classified as Medical Device, class I and CE marked in accordance with MDR (EU) 2017/745. Please check the product label placed inside the textile cover to see if the product you have purchased is CE marked. The intended use of the CE marked products is to prevent or reduce the risk of developing pressure ulcers in adults. This effect is obtained through the pressure redistributing properties of the TEMPUR® foam material. The CE marked products are intended for home care. It is important that immobilized users are repositioned on a regular basis. The CE marked TEMPUR® mattresses and mattress toppers are suitable for weights up to 150 kg. In case of a serious incident with the product, the manufacturer and competent authority in the user´s home country must be informed. To report an incident to the manufacturer please report the incident as a warranty complaint by following the instructions specified in the “warranty” section of this manual.

Please note additional instructions for use

Warnings and precautions

The following symbol and text will be used to draw your attention to possible dangerous and undesirable situations. Please be aware that failure to comply with these instructions may results in critical injuries or damage to the product.

WARNING Be aware of situations or practices that may cause death or critical injuries.
WARNING Be aware of situations or practices that may cause moderate or minor injuries
IMPORTANT Be aware of situations or practices that could result in damage to the product or other property.

WARNING Do not leave infants, young children or the elderly unattended on the mattress or pillow if they can’t easily turn over by themselves.

WARNING It is important that immobilized users are repositioned on a regular basis.

Carelessness causes fire – we strongly recommend not to smoke in bed or while using the products.

WARNING Risk of fire: keep products away from open flames

CAUTION Do not use bed pads on TEMPUR® mattresses or mattress toppers, as they can reduce the pressure-relieving properties. To secure optimum support we suggest using a sheet directly on the mattress

CAUTION Please note TEMPUR® foam Material works best in response to the natural warmth of the user, therefore an electric blanket and/or hot water bottle is not recommended. The heat from an electric blanket will temporarily offset the temperature sensitivity in the TEMPUR® foam Material. However, if the user would still prefer to use an electric blanket, we suggest doing so over a separate sheet and avoiding direct contact with the TEMPUR® foam Material.

  • IMPORTANT: Always follow the instruction for use from the supplier of the electrical blanket.
  • IMPORTANT: If your hot water bottle should develop a leak which wets, stains or damages your mattress it will invalidate your warranty.

IMPORTANT:

  • TEMPUR® mattresses must always be placed on a ventilated base, e.g. springs or slats to prevent moisture from accumulating in the mattress.
  • Do not use a TEMPUR® pillow with wet hair, as the foam material will get damaged.
  • Do not unroll a TEMPUR® mattress Topper when it is cold, as you will be at risk of tearing or cracking the foam material. Allow the TEMPUR® mattress Toppers to adjust to room temperature before unrolling.
  • Do not fold, bend or press your TEMPUR® product into shape as there is risk of damaging the foam material
  • Do not alter or repair your product – it will invalidate your warranty.

Cleaning and maintenance

  • Most textile covers can be removed and washed. Please follow the specific cleaning instruction for your product on the product label located inside the textile cover.
  • Special textile covers which contain TEMPUR® foam material that cannot be washed or dry cleaned, can easily be removed for airing and brushing.

TEMPUR® Down Luxe Pillow:

  • Remove foam bag with TEMPUR® foam material granulate before washing the down cover.
  • Use enzyme free laundry detergent for the down cover and tumble dry with a couple of dryer balls (or clean tennis balls) to avoids downs clumping and to ensure the downs dry evenly.
  • Do not use fabric softener on the down cover.
  • The down cover must be completely dry before use or storage.
  • Tip: Weigh the Down Luxe Pillow cover (without the foam bag) before washing. Tumble-dry the cover after wash until the cover has the same weight as before wash. Then you know that the down cover is completely dry.

IMPORTANT:

  • Do not wash the TEMPUR® foam material. Exempt from this is the TEMPUR® EasyClean Pillow, which can be washed (follow the specific cleaning instructions on the product label inside the textile cover of this pillow).
  • Do not steam-clean or dry-clean the TEMPUR® foam material.

IMPORTANT:

  • The TEMPUR® products must be regularly ventilated to remove moisture.

CAUTION

After washing the textile textile cover please ensure mattress textile cover is replaced according to the orientation printed on the side of the mattress foam core. The TEMPUR® foam material that provides maximized comfort and pressure relief is only on the top-side of the core.

CAUTION

After washing the textile covers of seating products or cushions with layers of foam please be aware of the orientation of the foam core when products is being re-assembled. The TEMPUR® foam material that provides maximized comfort and pressure relief is only on the top-side of the core.


Technical Product information

  • Certain TEMPUR® products have a non-slip coating on the underside. This coating ensures that the product does not slide when in use.
  • TEMPUR® products are available in several different sizes as well as custom sizes. Product weight depend on product size. Further information is available upon request.
  • Constituent materials – see product label, which is located inside the textile cover.

Latex

Certain TEMPUR® products are manufactured of layers of foam with the TEMPUR® foam material on top and with an adhesive that contains latex between the layers. Please check the product label inside the textile cover to see if the product you have purchased contain latex. The TEMPUR® foam material and the textile cover do not contain latex.


Fire safety standards

⚠Warning: Risk of fire: keep products away from open flames


TEMPUR® product Fire safety
Mattresses, mattress toppers EN 597-1 (Cigarette Test)
Mattresses, mattress toppers (fire retardant versions) BS 7177 Low Hazard - (DS/EN 597-1 (cigarette)
DS/EN 597-2 (Match)
BS 5852 (Crib V) on foam
Pillows, cushions and positioning products(moulded and granulated filling) EN/ISO 12952-1 (Cigarette test)
Pillows, cushions and positioning products, moulded (fire retardant versions) (EN/ISO 12952-1 (Cigarette test)
EN/ISO 12952-2 (Match)
BS 5852 (Crib V) on foam
Pillows, cushions and positioning products with granulated filling(fire retardant versions) EN/ISO 12952-1 (Cigarette test)
EN/ISO 12952-2 (Match)
BS 5852 (source 2) on foam
Pillows, cushions and positioning products with granulated filling(fire retardant versions) EN/ISO 12952-1 (Cigarette test)
EN/ISO 12952-2 (Match)
BS 5852 (source 2) on foam
Down Luxe Pillow(fire retardant versions) BS 5852 (source 2) on foam crumbs
BS 5852 (source 2) on downs

Manufacturer

Dan-Foam ApS
Holmelund 43
5560 Aarup
Denmark
*Dan-Foam ApS is a subsidiary of TEMPUR-Sealy International, Inc

Please ensure you read the Warranty terms and Instruction for Use carefully before using the product. These can be found at warranty.tempur.com To register your product, please visit registermyproduct.tempur.com

Many Tempur products are classified as Medical Device, class I and CE marked in accordance with MDR (EU) 2017/745. The intended use of the CE marked products is to prevent or reduce the risk of developing pressure ulcers in adults.

*In case of any discrepancy between the meanings of any translated versions of this text, the meaning of the English language version prevails.

TEMPUR® WARRANTY

This document sets out the terms and exclusions of the TEMPUR Warranty for new TEMPUR products sold to consumers worldwide (excluding the USA and Canada).

Who offers the TEMPUR Warranty?

The Manufacturer of TEMPUR products (except those in the USA and Canada) is Dan-Foam ApS, a company incorporated in Denmark under company registration number DK-24209709. Registered office address: Holmelund 43, 5560 Aarup, Denmark (the "Manufacturer"). Dan-Foam ApS is a subsidiary of TEMPUR-Sealy International, Inc.

What is covered?

The Manufacturer warrants that all new and genuine TEMPUR products are free from material defects due to faulty workmanship or materials for the applicable warranty period (see section - For how long?) unless the product is specifically excluded or an exclusion applies (see section - Exclusions).

The TEMPUR Warranty is valid for products purchased by consumers anywhere in the world (except the USA and Canada) from the Manufacturer or an authorised retailer for personal use and not in the course of a business, trade or profession. A list of authorised retailers is available at warranty.tempur.com

For how long?

The TEMPUR Warranty lasts for the period displayed on or inside the packaging of the relevant product or as stated below, starting from the date of purchase (except where the product is an ex-display or demonstration model in which case the warranty starts from the date of manufacture).

The TEMPUR Warranty is valid for products purchased by consumers anywhere in the world (except the USA and Canada) from the Manufacturer or an authorised retailer for personal use and not in the course of a business, trade or profession. A list of authorised retailers is available at warranty.tempur.com

Product: Foam Cores Product Warranty What's covered?
All TEMPUR® mattresses, unless stated otherwise below.

TEMPUR® toppers for North and Promise bed systems
10 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR material.
TEMPUR® Original (15, 19, 20, 21, 25, Deluxe 17 (only when velour cover), Deluxe 22, Deluxe 27, Breeze 22, Breeze 27)

TEMPUR® Cloud (19,21,25, Breeze 22, Breeze 27)

TEMPUR® Sensation (19,21,25, Deluxe 22, Deluxe 27, Breeze 22, Breeze 27

TEMPUR® Topper 7

TEMPUR® Experience Mattress

TEMPUR Relaxation Mattress
15 years limited warranty * (see note below table) Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR material.
TEMPUR® Topper 5

TEMPUR® Futon All Seasons™

TEMPUR® Futon Deluxe (7cm)
5 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR material.
TEMPUR® Topper Deluxe 3.5

TEMPUR® Topper 3.5
3 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR material.
TEMPUR® Futon Basic (6cm)

TEMPUR® Futon Simple (6cm)
2 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR material.
All moulded TEMPUR® Pillows, Cushions, Wedges, and other TEMPUR® Home 3 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR material.
All TEMPUR® Pillows filled with TEMPUR® Material granulates:

Traditional Pillows

Comfort Pillows

Ombracio Pillow

Long Hug Pillow

Down Luxe Pillow
3 years Material defects due to faulty workmanship or materials.
TEMPUR® Bicycle Pad

TEMPUR® Sleep Mask
2 years Material defects due to faulty workmanship or materials.
Product: Covers Product Warranty What's covered?
Covers for ALL products, unless stated otherwise below 2 years Material defects due to faulty workmanship or materials.
Cover for TEMPUR® Futon Simple 1 year Material defects due to faulty workmanship or materials.
Cover for TEMPUR® Down Luxe Pillow 3 years Material defects due to faulty workmanship or materials.
Product: Beds and bed parts Product Warranty What's covered?
ALL TEMPUR® Bed Bases, Bed Frames & Headboards unless stated otherwise below

ALL Bed System Items – remote control units, massage units and bed motors
2 years Material defects due to faulty workmanship or materials.

*Limited Warranty - If you make a valid claim after 5 years from the date of purchase, the Manufacturer will provide you with an equivalent mattress subject to you paying a percentage of the price of the replacement mattress**, see percentage table below: In addition, some countries may offer a 10 year warranty for these products so please check your local TEMPUR store or website for details.

Years 0 -5 – Pay nothing
Year 6 - Pay 10% of the current RRP Year 11 - Pay 60% of the current RRP
Year 7 - Pay 20% of the current RRP Year 12 - Pay 70% of the current RRP
Year 8 - Pay 30% of the current RRP Year 13 - Pay 80% of the current RRP
Year 9 - Pay 40% of the current RRP Year 14 - Pay 90% of the current RRP
Year 10 - Pay 50% of the current RRP Year 15 - Pay 95% of the current RRP

**The price of the replacement mattress will be subject to the price published in the Manufacturer’s RRP pricelist in force in the country at the time, when the claim is made.

What will we do?

Where a valid claim is made in accordance with this TEMPUR Warranty, the Manufacturer shall offer, at its choice, either to repair the defective product or provide an equivalent replacement product free of charge.

The Manufacturer will refund the reasonable delivery cost of returning a defective product for repair or replacement so long as the claim is valid under the terms of this TEMPUR Warranty and the product is returned from an address within the same country as the authorised retailer the product was purchased from. The repaired or replacement product will be delivered free of charge to an address within the same country as the authorised retailer the product was purchased from. In all other circumstances, any delivery costs associated with any repairs or replacements are the purchaser's responsibility.

In the event of replacement, the Manufacturer shall endeavour to provide a replacement product from the same line. However, if the product line has been discontinued or the product is otherwise not available, the Manufacturer reserves the right to provide a replacement product that, in the Manufacturer’s sole discretion, is similar to the defective product.

The TEMPUR Warranty provides cover from the date of purchase (or date of manufacture in the case of ex-display/demonstration products) of the original product. It is not renewed on the provision of a repaired or replaced product. In these circumstances, the TEMPUR Warranty will run for the remainder of the period starting from the original purchase or manufacture date, as applicable.

The Manufacturer will refund the reasonable delivery cost of returning a defective product for repair or replacement so long as the claim is valid under the terms of this BY TEMPUR® Warranty and the product is returned from an address within the same country as the authorised retailer the product was purchased from. The repaired or replacement product will be delivered free of charge to an address within the same country as the authorised retailer the product was purchased from. In all other circumstances, any delivery costs associated with any repairs or replacements are the purchaser's responsibility.

In the event of replacement, the Manufacturer shall endeavour to provide a replacement product from the same line. However, if the product line has been discontinued or the product is otherwise not available, the Manufacturer reserves the right to provide a replacement product that, in the Manufacturer’s sole discretion, is similar to the defective product.

The BY TEMPUR® Warranty provides cover from the date of purchase (or date of manufacture in the case of ex-display/ demonstration products) of the original product. It is not renewed on the provision of a repaired or replaced product. In these circumstances, the BY TEMPUR® Warranty will run for the remainder of the period starting from the original purchase or manufacture date, as applicable.

Exclusions

The TEMPUR Warranty does not apply if:

    • the product has been purchased used, second hand or from anyone other than an authorised retailer or directly from the Manufacturer. A list of authorised retailers is available at < warranty.tempur.com
    • the process for making a claim under the TEMPUR Warranty (set out under the heading "How do you claim under the TEMPUR Warranty?" below) has not been correctly followed.
    • the product has not been used and/or handled with due care and/or in accordance with the instructions of use, cleanliness and maintenance described in the Instructions for Use and at warranty.tempur.com
    • the product has been deliberately damaged or damaged as a result of neglect, cuts, burns, flooding or any other improper use by you or by any third party.
    • the defect is caused as a result of the product having been bent, squeezed or exposed to cold temperatures for a period of time causing the material to tear or permanently deform.
    • the product has been wet or soaked against Manufacturer’s recommendations.
    • the product is found to be very stained, soiled and/or otherwise unhygienic.
    • the product has been altered or repaired without the Manufacturer’s prior permission.
    • adjustable bed base has been overloaded or misused against the manufacturer's weight restrictions.
    • the defect is the result of normal wear and tear.
    • zips on the cover of TEMPUR Products unless faulty upon receipt of product.
    • slippers, we do not offer extended warranty on this item.
    • for mattresses (within the range of CE marked products), the defect or change in the product is only a minor variation or normal change which does not affect the pressure redistributing properties of the product.

How do you claim under the TEMPUR® Warranty?

To claim under the TEMPUR® Warranty you must:

    • contact the authorised retailer you originally purchased the product from (the “Seller”). If the Seller is either no longer in business or is no longer a TEMPUR authorised retailer, please contact the Manufacturer.
    • present the original invoice or sales receipt as evidence of the purchase.
    • Have correctly completed the TEMPUR Warranty certificate given to you at the time of purchase or the online form available at registermyproduct.tempur.com Please register your TEMPUR Warranty as soon as possible after your purchase.
    • Return the product to the Seller or to the Manufacturer (but only if the Manufacturer has requested the product). If the Manufacturer determines that the claim is valid in accordance with the terms of this TEMPUR Warranty, you will be refunded the reasonable delivery costs for the returning the defective product so long as the product has been returned from an address within the same country as the Seller.

Our liability to you

The liability of the Manufacturer is limited to the cost of repair and/or replacement of the product under the TEMPUR Warranty. Accordingly, the Manufacturer will not be liable for all other liability for loss or damage howsoever caused arising out of the purchase, possession, sale or use of the products. However, the Manufacturer does not exclude or limit in any way its liability for death or personal injury caused by its negligence, or fraud or fraudulent misrepresentation.

The products are only sold for domestic and private use. The Manufacturer has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


Your legal rights

The TEMPUR Warranty does not affect a consumer’s statutory rights under applicable law but aims to enhance the consumer’s rights where applicable.

BY TEMPUR® IFU Warranty for Australia & New Zealand
BY TEMPUR® Warranty for Australia & New Zealand